TRANSIT CUSTOMER SURVEY

Transit Customer Survey

Big Rapids Dial-A-Ride (DART) and the Michigan Department of Transportation (MDOT) have asked a team from Michigan State University (MSU) to assess customer
satisfaction and trip purpose of transit riders. The results of the survey will help MDOT and DART improve transit for you and other transit riders across the state. Your
responses will be confidential and your information will be evaluated only in combination with other questionnaires received. You must be 18 years or older to
participate in this survey.

Participation in this survey is voluntary and you have the right to refuse to participate in the survey, change your mind, or withdraw at any time.
Dr. Z. Kotval-K, assistant professor at MSU, is available to answer any questions you may have and can be reached at kotvalze@msu.edu or (517) 353-5460.

You indicate your voluntary agreement to participate by completing and returning this survey. This survey should take between 5-10 minutes to complete.

Please visit https://msu.co1.qualtrics.com/jfe/form/SV_0UPyBFEfjyilXP7 to participate in the survey